{"cve":{"cve_id":"CVE-2024-28988","is_kev":false,"kev_date_added":null,"kev_vendor_project":null,"kev_product":null,"kev_vulnerability_name":null,"kev_short_description":null,"kev_required_action":null,"kev_due_date":null,"kev_known_ransomware":null,"kev_notes":null,"kev_cwes":null,"epss_score":0.36619,"epss_percentile":0.98291,"epss_as_of":"2026-06-23","description":"SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. \n\n\n\n\n\nWe recommend all Web Help Desk customers apply the patch, which is now available. \n\n\n\n\n\nWe thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.","published_at":"2025-09-01T21:18:58.626000Z","last_modified_at":null,"cvss_v3_score":9.8,"cvss_v3_vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H","cvss_v3_severity":"CRITICAL","cvss_v4_score":null,"cvss_v4_vector":null,"cvss_v4_severity":null,"ssvc_decision":null,"ssvc_exploitation":"none","ssvc_automatable":false,"ssvc_technical_impact":"total","cwes":["CWE-502"],"nvd_references":["https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3","https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988"],"vuln_status":null,"trending_score":null,"is_trending":false,"has_trended":false,"trended_number_one":false,"trending_peak_score":null,"trending_peak_rank":null,"started_trending_at":null,"trended_number_one_at":null,"summary_generated":null,"summary_generated_at":null,"summary_model":null,"created_at":"2026-06-24T00:09:39.878444Z","updated_at":"2026-06-29T01:56:10.944250Z"},"effective_severity":"CRITICAL","badges":[],"impact_analysis":[],"cvss_v3_decoded":{"version":"3.1","metrics":[{"metric":"AV","name":"Attack Vector","value":"N","value_label":"Network"},{"metric":"AC","name":"Attack Complexity","value":"L","value_label":"Low"},{"metric":"PR","name":"Privileges Required","value":"N","value_label":"None"},{"metric":"UI","name":"User Interaction","value":"N","value_label":"None"},{"metric":"S","name":"Scope","value":"U","value_label":"Unchanged"},{"metric":"C","name":"Confidentiality","value":"H","value_label":"High"},{"metric":"I","name":"Integrity","value":"H","value_label":"High"},{"metric":"A","name":"Availability","value":"H","value_label":"High"}]},"cvss_v4_decoded":{"version":null,"metrics":[]},"affected":[{"vendor_slug":"solarwinds","vendor_name":"SolarWinds","product_slug":"web-help-desk","product_name":"Web Help Desk","version_start":"12.8.3 HF 2 and previous versions","version_start_inclusive":true,"version_end":"12.8.3 HF 2 and previous versions","version_end_inclusive":true,"cpe23_uri":"cve5:solarwinds:web-help-desk:12.8.3 HF 2 and previous versions:12.8.3 HF 2 and previous versions"}],"exploit_refs":[],"news":[],"references":[{"url":"https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3","source_type":"MISC","tags":["patch"]},{"url":"https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988","source_type":"VENDOR_ADVISORY","tags":["advisory"]}],"timeline":[{"type":"published","at":"2025-09-01T21:18:58.626000Z","label":"CVE published","source":null},{"type":"cvss_changed","at":"2026-06-28T17:34:57.710771Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"cvss_changed","at":"2026-06-28T17:34:57.710771Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"cvss_changed","at":"2026-06-28T17:34:57.710771Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"ssvc_changed","at":"2026-06-29T01:56:10.944250Z","label":"SSVC decision revised","source":"vulnrichment"},{"type":"ssvc_changed","at":"2026-06-29T01:56:10.944250Z","label":"SSVC decision revised","source":"vulnrichment"},{"type":"ssvc_changed","at":"2026-06-29T01:56:10.944250Z","label":"SSVC decision revised","source":"vulnrichment"}]}