{"cve":{"cve_id":"CVE-2024-57728","is_kev":true,"kev_date_added":"2026-04-24","kev_vendor_project":"SimpleHelp ","kev_product":"SimpleHelp","kev_vulnerability_name":"SimpleHelp Path Traversal Vulnerability","kev_short_description":"SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.","kev_required_action":"Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.","kev_due_date":"2026-05-08","kev_known_ransomware":true,"kev_notes":"https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728","kev_cwes":["CWE-22"],"epss_score":0.07549,"epss_percentile":0.93723,"epss_as_of":"2026-06-23","description":"SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.","published_at":"2025-01-15T00:00:00Z","last_modified_at":null,"cvss_v3_score":7.2,"cvss_v3_vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H","cvss_v3_severity":"HIGH","cvss_v4_score":null,"cvss_v4_vector":null,"cvss_v4_severity":null,"ssvc_decision":null,"ssvc_exploitation":"active","ssvc_automatable":false,"ssvc_technical_impact":"total","cwes":["CWE-22"],"nvd_references":["https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/","https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier"],"vuln_status":null,"trending_score":null,"is_trending":false,"has_trended":false,"trended_number_one":false,"trending_peak_score":null,"trending_peak_rank":null,"started_trending_at":null,"trended_number_one_at":null,"summary_generated":null,"summary_generated_at":null,"summary_model":null,"created_at":"2026-06-24T00:09:31.350578Z","updated_at":"2026-06-29T02:18:43.743904Z"},"effective_severity":"HIGH","badges":["kev","ransomware"],"impact_analysis":[],"cvss_v3_decoded":{"version":"3.1","metrics":[{"metric":"AV","name":"Attack Vector","value":"N","value_label":"Network"},{"metric":"AC","name":"Attack Complexity","value":"L","value_label":"Low"},{"metric":"PR","name":"Privileges Required","value":"H","value_label":"High"},{"metric":"UI","name":"User Interaction","value":"N","value_label":"None"},{"metric":"S","name":"Scope","value":"U","value_label":"Unchanged"},{"metric":"C","name":"Confidentiality","value":"H","value_label":"High"},{"metric":"I","name":"Integrity","value":"H","value_label":"High"},{"metric":"A","name":"Availability","value":"H","value_label":"High"}]},"cvss_v4_decoded":{"version":null,"metrics":[]},"affected":[],"exploit_refs":[],"news":[],"references":[{"url":"https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/","source_type":"MISC","tags":[]},{"url":"https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier","source_type":"MISC","tags":[]}],"timeline":[{"type":"published","at":"2025-01-15T00:00:00Z","label":"CVE published","source":null},{"type":"cisa_reported","at":"2026-04-24T00:00:00Z","label":"Added to CISA KEV catalog","source":"kev"},{"type":"cvss_changed","at":"2026-06-28T17:39:39.499577Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"cvss_changed","at":"2026-06-28T17:39:39.499577Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"cvss_changed","at":"2026-06-28T17:39:39.499577Z","label":"CVSS score revised","source":"cvelistv5"},{"type":"ssvc_changed","at":"2026-06-29T02:18:43.743904Z","label":"SSVC decision revised","source":"vulnrichment"},{"type":"ssvc_changed","at":"2026-06-29T02:18:43.743904Z","label":"SSVC decision revised","source":"vulnrichment"},{"type":"ssvc_changed","at":"2026-06-29T02:18:43.743904Z","label":"SSVC decision revised","source":"vulnrichment"}]}